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If you have questions about Social Care contact the Adult Access Team where a team of advisors is available from 8.30am to 5.30pm Monday to Friday. We will have a conversation with you to understand your situation and offer you, by giving you advice, guidance and/or signposting to appropriate support services.

We will look at what is going well and what support is already available to you that we can build on from family, friends and your local community.

If at the end of the conversation there is a need to progress further, we will ask the local Social Care team in the area you live to contact you.

What happens in a crisis?

In a crisis, we will try to act quickly to help prevent your situation from getting worse. We will aim to help you through the crisis and then work with you and your family or friends to consider what, if any, longer-term support you need. We know that most people want to live independently in their own homes, living as settled and fulfilled a life as possible.

We will work with you to identify what is important to you and build on your strengths and abilities to ensure you are able to lead the life you want to. We do this in the most proportionate way with you which could be done over the phone. In doing this we will make recommendations about what you can do to reduce or delay your need.

Connecting with your community

In any discussion with you we would look to what is available in your local community, below are just some examples of what these could include. For a wider range of options, we recommend looking at

Contact us

Explore this website to find the information you need or contact us for assistance: